Frequently Asked Questions

How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After completing the order, you will receive order updates to your email.

Why should I buy from Gazoomba?
We aim to provide fast and effective service to you, and also deliver your orders in good time. We have great prices and various items available.

What information should I input when ordering?
Our online ordering system will ask for all the important information you should submit. The more details you provide us for delivery the better, this will make sure the delivery reach you accordingly.

What payment methods can I use?
You can use all the major credit cards, debit cards, electronic transfer and direct electronic transfer.

Is it safe to shop with you?
We use Payfast that offers a Secure Payment Gateway, for all transactions

Is VAT charged?
All items are sold inclusive of VAT. If you require a TAX invoice and have not received after checkout, we can provide this for you. Fill in you VAT number at checkout, the Online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us about the problem. We can manage the order manually.

How can I change delivery address?
Sign in to your account and you can change all your contact information. Please see our Shipping Policy for more detailed information here.

What are the delivery charges?
Delivery charges are dependent on the shipment requirements. You can see the shipping fees on the checkout process before the payment is made. Please see our Shipping Policy for detailed information here

What are the terms and conditions?
You can see the terms and conditions here

How can I get offer of bulk amounts?
You can order normally, by adding your items to the cart and continue to checkout, if your order is more than 5 of an items, please contact us to check stock availability. Discounts are applied for Bulk orders. 

Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order. Please see our Return/Refund Policy here

Do I have to order online?
Online ordering only, we don't have a build store in a Mall

Do you have the product in stock?
All the products on the website were in stock on time of listing the items. Order lead time depends on the products and quantities. Please see our Term of Service on stock here

How to contact customer service?
If you have question regarding our online store, account or technical issues you can use the Contact Us form on the website or email directly at customercare@gazoomba.net

Can I return a product?
If you want to return a product, please see our Return Policy here 

How do I create an account?
Go to this page https://www.gazoomba.net/account/login and then just fill in all the needed information. After submitting the form, your account will be confirmed and you will be notified.

How can I retrieve my password?
You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

How do I change my personal details or email address?
You can easily change all your information on your account. Go to login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Safety & Security
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Can I track my order?
We will send you the tracking code of the shipment when the parcel has been sent.

Shipping or Delivery time?
Shipping time will be confirmed on the order confirmation document. Please see our Shipping Policy here

Shipping cost?
Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout.